Omni Cart Services
Omni Cart’s Field Services Team Gets to Work with Acumatica and NexTec
Omni Cart chose NexTec to implement Acumatica Cloud ERP to help bring all business processes into a single system. With Acumatica, Omni Cart's field service operations are streamlined with accurate, up-to-date dispatch capabilities and project information, saving the company valuable time and money.
About Omni Cart Services
When you visit your local grocery store, you likely don’t give a second thought to the shopping cart you use to carry groceries; but one company does. Omni Cart Services cleans and repairs shopping carts, backroom equipment, condenser and HVAC units for grocery stores, hardware stores, big box stores and distribution centers. They have customers across 48 U.S. states.
Industry
Field Services
Location
Mentor, OH
System Selected
Acumatica
Key Results
Increased visibility across all facets of the company's operations, leading to better decision making
Field service operations are streamlined with accurate, up-to-date dispatch capabilities
Connected accounting, supply chain and field services has eliminated duplicate data entry and everyone works with the most accurate, current information
Omni Cart is confident they’ve found the right ERP solution and partner to guide them forward
Main Functionalities
Here’s how NexTec Group and Acumatica helped solve Omni Cart’s challenges.
“With Acumatica, we’ve been able to streamline our scheduling and dispatch tasks,” says Accounting Manager Jennifer Chuha. “We can quickly generate reports to gain an accurate picture of our current and future workload.”
Field services staff now have real-time access to inventory stocking levels to ensure they have the tools and supplies needed for each job, allowing them to keep up their fast pace even as business grows.
With a successful rollout of the accounting, supply chain and field service components of Acumatica, Omni Cart and NexTec will now turn their attention to implementing CRM.
“An integrated CRM system will be an enormous benefit to our salespeople,” says Keith Wolf, President of Omni Cart. “By bringing all of our business processes into a single system of record, we can eliminate duplicate data entry tasks and ensure that all our teams are working with the most accurate, current information.”
As Omni Cart continues its digital transformation, Wolf and his team are confident they’ve found the right ERP solution and the right partner to guide them forward. “The right business partner makes the difference,” he concludes.