Microsoft Dynamics CRM 4.0 is Microsoft's customer relationship management (CRM) solution for small to mid-sized companies, and large enterprises. It provides a complete suite of powerful marketing, sales, and service capabilities, all with a familiar and consistent user experience based on Microsoft Office and Microsoft Outlook®.
Microsoft Dynamics CRM 4.0 for Sales
- Simplifies data entry so users spend more time driving sales and less time performing administrative tasks.
- Shortens the sales cycle and improves win rates with lead and opportunity management, automated lead routing, sales process management and competitor tracking.
- Enables you to access full sales functionality online or offline through Microsoft Outlook, or work from any location using the Web client or Microsoft Windows Mobile-based Pocket PC.
- Offers a centralized customizable view of your existing customer's preferences, relationships and activity history to better understand and meet their needs.
- Provides comprehensive reports to enable you to forecast sales, measure business activity and performance, track sales and services success and identify trends, problems and opportunities.
- Allows you to manage customer e-mail, appointments, tasks and contacts from a single business application.
- Uses simple wizard-driven sales and marketing tools to keep your sales prospects and customers informed of new product and service offerings.
Microsoft Dynamics CRM 4.0 for Marketing
- Transform customer information into clear, actionable knowledge that enables your company to respond quickly to changing customer preferences and emerging market opportunities.
- Provides you with intelligent list and segmentation tools to reach prospective customers quickly and effectively.
- Enables you to transform successful campaigns into templates that can easily be reused in the future.
- Allows a closed-loop view of each customer's preferences, relationships and buying history to anticipate their future needs.
- Provides your marketing team with instant access to complete customer information.
- Provides reporting and analysis tools built on Microsoft SQL Server Reporting Services to give you the precise customer knowledge you need to make sound decisions quickly.
- Delivers CRM functionality as a natural extension of Microsoft Outlook and manages customer e-mail, appointments, tasks and contacts from a single application.
Microsoft Dynamics CRM 4.0 for Customer Services
- Enables you to quickly log, analyze and resolve services issues with streamlined access to service contracts, frequently asked questions and historical customer information.
- Allows you to assign, manage and resolve support incidents with automated routing, queuing and escalation of services requests, along with case management, communications tracking and auto-response e-mail.
- Improves your first-call resolution rates using a searchable, shared knowledge base of articles organized by product and services category.
- Enables you to proactively measure customer satisfaction during each services interaction to help ensure long-term customer loyalty.
- Delivers CRM as a natural extension of Microsoft Outlook so that you can manage customer incidents and all services contracts from a single business application.
- Enables you to quickly search and dispatch skilled services professionals, tools and resources across services locations to deliver value-added services for your customers.
Learn more about NexTec Group and how we can implement Microsoft Dynamics CRM into your organization by contacting our office located nearest you or by submitting an information request.
With offices in the Pacific Northwest, Southern California, Houston, Cleveland, New Jersey and New York City, we offer a world-class team of CPAs, MBAs, MCPs, former controllers and other professionals dedicated to implementing robust, scalable software solutions to address our clients' unique needs.